Renting a breast pump is a smart way to access expensive medical equipment without the upfront cost of $150–$400+ for a purchase. But before you sign a rental agreement, understand exactly what damage you're liable for—because rental companies have different policies, and an accidental spill could end up costing you more than you bargained for.
Know Your Liability Before You Rent
Breast pump rental agreements vary significantly between providers. Some companies cover normal wear and tear, while others charge you for the smallest cosmetic scratch. Most rental centers require a damage deposit (typically $25–$100) that's refundable if the equipment is returned in acceptable condition. Read the fine print carefully: does the contract define "acceptable condition"? Are there photos of the unit's baseline state? This matters when disputes arise.
What Damage You'll Likely Pay For
Normal wear and tear typically includes minor fading, small scuffs on the plastic casing, or loose labels—and you shouldn't be charged for these. However, most rental companies will bill you for:
- Cracked or broken tubing ($15–$40 to replace)
- Damaged membrane or collection bottles ($20–$60 depending on the part)
- Motor or electrical malfunction from liquid damage ($75–$300)
- Missing parts like valves, shields, or storage containers ($10–$50 each)
- Deep cracks in the main housing ($100–$250 repair or replacement fee)
- Mold inside tubing from improper cleaning (often billed as equipment damage, $50–$150)
The key distinction: damage from your negligence or misuse is your responsibility. Damage from the equipment's failure during normal use should fall on the rental company.
Prevention: The Best Damage Strategy
Your first line of defense is proper maintenance. Here's what actually prevents the majority of damage claims:
- Follow the cleaning protocol exactly. Rinse tubing immediately after use and air-dry completely (24 hours minimum). Mold growth is the #1 damage claim renters face. Many companies provide or recommend silicone cleaning brushes—use them.
- Keep it away from heat and direct sunlight. Store the pump in a cool, dry place. Heat damages the motor and can warp plastic components.
- Use a designated storage case. If the rental didn't include one, ask if they sell protective cases for $15–$30. This prevents drops and spills.
- Check for existing damage before pickup. When you receive the equipment, document its condition with photos or video. Many rental companies now use condition checklists that you and the provider both sign. If a crack was already there, you need proof.
- Know your water source. If you're traveling or using tap water to clean, mineral deposits or contaminants can damage internal components. Distilled water is safer for sensitive equipment.
What to Look for in a Rental Agreement
Before signing, ask these specific questions:
- Is there photographic documentation of the unit's condition at pickup and return? This protects both you and the company.
- What's the damage deposit amount, and when is it refunded? Expect 7–14 days.
- Are parts like collection bottles and shields covered under the rental fee, or are they sold separately? Some companies charge $5–$15 per extra bottle; others include two.
- What happens if the pump stops working during your rental period? A responsible company will replace or repair it for free if it's a defect.
- Is there insurance available? Some rental services offer optional damage waiver coverage for $10–$20 for your entire rental period.
Damage Claims: Know Your Rights
If a rental company charges you for damage you didn't cause, you have options. Request an itemized invoice showing exactly what was damaged and the repair cost. Compare it to the photos taken at pickup. If the damage claim seems inflated or contradicts your documentation, dispute it through your credit card company or local consumer protection office.
Most states have consumer protection laws against unreasonable damage charges. A $200 fee for a dent that existed before you rented it is defensible.
Frequently Asked Questions
Q: Can I be charged for damage that happened before I rented the pump? Always photograph or video the pump's condition at pickup and have the rental company sign off on it. If damage existed before your rental, you shouldn't pay.
Q: What if mold grows inside the tubing even though I cleaned it properly? Mold in tubing often indicates a manufacturer defect (poor drainage design) rather than user error. Push back on the charge and ask the company to prove the mold resulted from improper cleaning.
Q: Are rental pumps sanitized between customers, and am I liable if someone else damaged it? Yes, reputable rental companies thoroughly sanitize between customers. You're only liable for damage that occurs during your rental period.
Use Mercoly to compare breast pump rental providers in your area—read customer reviews about their damage policies and actual charges to find transparent, fair rental services.