Hiring the wrong framer can turn a cherished photograph or artwork into a disappointing wall-hanging that fades, warps, or clashes with your space. Before you hand over your piece to anyone, you need to know exactly what you're paying for and whether they can deliver. Here are the 10 questions that separate skilled framers from those just looking to move inventory quickly.
1. Do You Use Acid-Free Materials?
This is non-negotiable for any artwork you plan to keep long-term. Acid in framing materials yellows paper, photographs, and textiles over time—sometimes within just a few years. Ask framers explicitly whether their mats, backing boards, and adhesives are acid-free. Any reputable framer will know this immediately and can show you product specs.
2. What's Your Experience With My Specific Artwork Type?
A framer skilled in vintage maps might not be the best choice for a valuable oil painting. Ask about their experience with your exact medium: photographs, prints, textiles, jerseys, three-dimensional objects, or delicate originals. Request examples of similar work they've completed, and don't hesitate to ask how long they've been framing that particular type of piece.
3. How Much Will This Cost, and What Does That Price Include?
Custom framing typically ranges from $150–$500+ depending on frame size, mat quality, and glass type, though specialty work (shadow boxes, conservation framing) can exceed $1,000. Break down the quote: frame, matting, glazing, labor, and any special handling. Ask whether the price includes design consultation, UV-protective glass (usually $30–$80 extra), or mounting fees. Get everything in writing.
4. Do You Offer UV-Protective or Museum-Quality Glass?
Standard glass allows UV rays to fade artwork. UV-protective glass or acrylic costs more but prevents fading—essential for valuable pieces, photographs, or items in direct sunlight. Ask whether they recommend it for your specific piece and what the upcharge is. For truly valuable work, ask about museum-quality (archival) framing services.
5. What's Your Timeline, and How Far Out Are You Booking?
Custom framing isn't quick. Typical turnaround is 2–4 weeks, but busy framers might stretch to 6–8 weeks. If you need it for a specific event, confirm availability upfront. Ask whether rush orders are available and what they cost (usually 20–50% premium).
6. Do You Offer a Design Consultation, and Is It Free?
A good framer will ask questions about your décor, the piece's value, and your goals. Some offer free in-person or phone consultations; others charge $25–$50. Understand what's included: do they create mock-ups, suggest matting options, or show you samples? This consultation process directly impacts your satisfaction.
7. Will You Handle My Piece Safely During Framing?
Ask about their handling procedures for valuable or delicate items. Do they wear gloves? Do they document the condition before and after framing with photos? For extremely valuable pieces, some framers offer condition reports and insurance options. This matters especially for family heirlooms or original artwork.
8. Do You Provide a Warranty, and What's Your Return Policy?
Reputable framers stand behind their work. Ask what happens if the frame warps, the mat deteriorates, or you're unhappy with the final product. Some offer 1–2 year warranties on materials and workmanship. Understand their refund or remake policy before committing.
9. Are You Insured, and Do You Offer Insurance for Valuable Pieces?
Professional framers carry liability insurance. If your piece is damaged in their shop, you'll want recourse. Ask whether they carry insurance and what coverage limits apply. If you're framing something worth $1,000+, ask whether they can cover it under a fine art rider during the framing process.
10. Can You Show Me References or Online Reviews?
Check Google, Yelp, or Instagram for verified reviews. Ask for references—especially from people who framed pieces similar to yours. Don't rely solely on testimonials; look for patterns in feedback about quality, timeliness, and communication.
Frequently Asked Questions
Q: How do I know if my framer is actually using acid-free materials? A: Ask for the product names and specifications, then verify on the manufacturer's website or request to see the packaging. Reputable framers won't hesitate to show you documentation.
Q: Can I get a second opinion before committing to framing? A: Yes—consult multiple framers before deciding. Many offer free or low-cost consultations, and comparing design recommendations often reveals differences in expertise and approach.
Q: What's the real difference between "regular" and "conservation" framing? A: Conservation framing uses acid-free materials throughout, minimizes adhesives that touch the artwork, and prioritizes longevity; it costs 30–50% more but prevents damage for decades.
Find trusted, vetted custom framers in your area on Mercoly to compare prices, portfolios, and reviews side by side.