Furniture delivery can make or break your buying experience—a beautiful sofa means nothing if it arrives damaged or three months late. Most customers focus on the price tag and style, then get blindsided by hidden fees, vague timelines, or poor handling. Ask the right questions upfront, and you'll skip the headaches.
Know the Delivery Timeline
Before you commit to a purchase, get a specific delivery window in writing. "Four to six weeks" is vague; push for an actual date range or ask if the furniture ships from a warehouse or is made-to-order. Many stores quote 2–4 weeks for in-stock items but 8–12 weeks for custom pieces. If you need the furniture by a certain date, confirm that the delivery window works before signing anything.
Some retailers offer expedited delivery (often called "white glove service") for a premium—typically $200–$800 depending on the item size and distance. Standard ground delivery usually costs $100–$400. Know which service level you're paying for.
Ask About Damage and Returns
Furniture transit is rough. Ask the store directly: what's their damage claim process? Do they inspect items before delivery, or is that your job? Most reputable stores will replace damaged pieces within 30 days, but some require photos and will only refund if you refuse delivery.
Find out if you have a return window—typically 30–60 days for in-stock items, though custom furniture is often non-returnable. Get the return shipping cost in writing. Some stores absorb it; others charge $150–$500 to ship a large piece back.
Verify Delivery Fees and Hidden Costs
This is where customers get stung. Ask:
- Is delivery included in the advertised price, or is it added at checkout?
- Do they charge extra for stairs, narrow hallways, or second-floor delivery?
- Is there an assembly fee? (Typically $50–$150 per piece for basic assembly)
- What about removing old furniture? (White glove services often include haul-away for $100–$300)
- Are there regional surcharges for rural areas? (Some stores charge 50% more for zip codes outside major metros)
Request an itemized quote so you know exactly what you're paying.
Confirm Access and Installation Details
Delivery day surprises are preventable. Tell the store:
- What's the doorway width and staircase configuration at your location?
- Will furniture need to be disassembled to fit through doorways? (Ask if they can reassemble on-site)
- Do you need assembly beyond basic setup—like mounting a dresser to the wall for safety?
- Can they deliver to a specific time window, or is it just a day?
Many stores offer a phone confirmation 24–48 hours before delivery. Confirm this happens and that you'll have a clear contact number for the delivery driver.
Check Insurance and Liability
Ask whether the store's delivery service includes basic transit insurance. Most do for standard damage, but high-value items (sectionals over $3,000, designer pieces) may need separate coverage. If you're concerned about damage during delivery, ask what your liability options are.
Also clarify: if the delivery company damages your doorframe or flooring, who's responsible? The furniture store, the delivery contractor, or your homeowner's insurance?
Get Everything in Writing
Never rely on verbal promises about delivery dates, pricing, or damage coverage. Request an email confirmation or written contract that includes:
- Exact delivery date or window
- All fees itemized
- Return and damage policy
- Assembly and installation details
- Contact information for the delivery provider
If the store won't provide this, that's a red flag.
Compare Stores Systematically
Different furniture retailers have wildly different delivery standards. One store might offer free white glove delivery within 20 miles; another charges $400 and takes 10 weeks. Tools like Mercoly let you compare and find trusted furniture store providers in one place, so you can evaluate delivery policies alongside pricing and reviews before making your choice.
Frequently Asked Questions
Q: What's the difference between standard delivery and white glove delivery? Standard delivery means the driver drops off your furniture at your door, usually on the ground floor. White glove delivery includes bringing items inside, unpacking, assembly, positioning, and removing packaging—typically costing $200–$800 extra.
Q: How much should I expect to pay for furniture delivery? Standard delivery usually runs $100–$400 depending on distance and item size; white glove service adds $200–$800. Custom or made-to-order furniture may have longer lead times but sometimes includes free delivery if you order above a certain threshold.
Q: Can I refuse delivery if furniture arrives damaged? Yes, but policies vary by store. Always inspect before signing the delivery confirmation, and photograph any damage immediately. Ask the store upfront if they'll replace damaged items or charge a restocking fee for returns.
Compare delivery policies across multiple furniture stores before you buy—your experience depends on it.