Entrusting your car to an auto shipping carrier is a big decision—and the wrong choice can cost you thousands in damage, delays, or scams. Most people have no idea what to look for, so they either overpay or end up with horror stories. Here's exactly what to check before you hand over your keys.
Verify DOT and MC Numbers
Every legitimate auto carrier operating interstate must have a U.S. Department of Transportation (DOT) number and a Motor Carrier (MC) number. Pull up the Federal Motor Carrier Safety Administration (FMCSA) database at SaferCars.gov and search for both numbers. Look for:
- Active status (not suspended or revoked)
- Safety ratings in the "Unsafe" or "Conditional" range are red flags
- Number of safety violations and complaints
- Insurance and bonding requirements met
If a carrier won't provide these numbers or they don't show up as active, walk away immediately.
Check Insurance and Bonding
Auto shipping carriers must carry cargo liability insurance. The standard minimum is $100,000 per vehicle, though reputable carriers often carry $500,000 or more. Ask the carrier for:
- Proof of active cargo liability insurance (get the certificate)
- Bond information (shows financial responsibility)
- Coverage limits in writing before you book
This protects you if your vehicle is damaged during transport. Never skip this step—it's your only legal recourse if something goes wrong.
Review Independent Ratings and Customer Feedback
Check ratings on platforms where customers leave honest reviews:
- Google Reviews and Trustpilot (look for patterns in complaints, not just one or two bad reviews)
- Better Business Bureau (BBB) rating (A+ is ideal, but C-rated carriers can sometimes be legitimate if complaints are resolved)
- FMCSA Safety and Fitness Electronic Records complaint history
Read actual reviews carefully. Generic praise ("Great company!") is less useful than specific feedback ("Driver called two days early, vehicle arrived clean, quote matched final price"). Watch for repeated issues like hidden fees or late deliveries.
Request References and Ask Direct Questions
Call the carrier and ask for references—two or three customers they've shipped for recently. When you contact them, ask:
- "Did the quoted price match what you paid?"
- "How was communication about pickup and delivery dates?"
- "What condition did your vehicle arrive in?"
- "Would you use them again?"
A carrier confident in their service will provide references. If they're evasive or refuse, that's a warning sign.
Compare Quotes (3–5 Carriers Minimum)
Get written quotes from at least three carriers. Costs typically range from $600–$1,200 for a standard sedan shipped cross-country, depending on distance, vehicle size, and season (summer is pricier). Your quote should include:
- Pickup and delivery date ranges (avoid carriers guaranteeing exact days—weather and traffic happen)
- Whether the price is for open or enclosed transport
- Deposit amount and payment schedule
- Fuel surcharges or additional fees clearly listed
Compare apples to apples. If one quote is significantly lower ($200+ less), ask why. Lowball pricing sometimes signals inexperienced operators or hidden fees added later.
Confirm Pickup and Delivery Process
Before booking, clarify:
- Inspection protocol: Will the driver complete a damage report before and after transport? Video inspection is ideal.
- Payment terms: How much is due upfront? (Typically 25–50% deposit, remainder on delivery)
- Tracking: Do they provide real-time GPS tracking or at least regular updates?
- Driver communication: Will you get the driver's contact info and ETA range?
Ask whether they use their own drivers or broker to third-party carriers. Own-driver fleets often mean better quality control.
Watch for Red Flags
- Pressure to pay in full before pickup
- No written contract or terms
- Guarantees of exact delivery dates
- Asking for payment via wire transfer or cash only
- Unwillingness to discuss insurance or DOT numbers
Platforms like Mercoly let you compare and vet multiple auto shipping providers in one place, so you're not starting from scratch with Google searches alone.
Frequently Asked Questions
Q: How far in advance should I book a carrier? A: Book 2–4 weeks ahead for standard routes. During peak season (May–September), book earlier if possible to secure better rates and confirmed dates.
Q: Should I use enclosed or open transport? A: Open is cheaper ($100–$300 less) and fine for most vehicles. Use enclosed for luxury cars, classics, or high-value vehicles to protect against weather and road debris.
Q: What should I do if my car arrives damaged? A: Document all damage with photos, file a claim with the carrier's insurance within 30 days, and provide the damage report from the driver inspection. Keep your contract and proof of insurance on hand.
Start your carrier search today and don't settle for the first quote that comes your way.