Hiring an errand runner to handle your to-do list sounds convenient—until you hand your keys, shopping lists, or appointment details to someone unreliable. Checking references and reviews thoroughly separates trustworthy runners from risky gambles that'll waste your time and money.
Why References Matter More for Errand Runners
Unlike hiring for a one-time project, errand runners enter your home, handle your errands repeatedly, and often need access to payment methods or sensitive information. A single bad experience—a missed deadline, lost receipts, or a broken item—can disrupt your entire routine. References from actual customers reveal patterns in reliability, punctuality, and discretion that a polished profile won't.
Start with Online Reviews on Established Platforms
Check where the errand runner is listed: Thumbtack, Care.com, TaskRabbit, Rover (for task-based services), or Google Business profiles. Look for services with at least 10–15 reviews to spot genuine feedback patterns rather than cherry-picked praise. Read the 3-star and 4-star reviews—they're often more honest than perfect 5-stars or angry 1-stars.
Watch for specifics in reviews:
- Timeliness: "Always arrived 10 minutes early" or "Was 30 minutes late three times"
- Communication: "Texted updates constantly" vs. "Never responded to my messages"
- Attention to detail: "Compared prices at three stores" or "Forgot half my list"
- Trustworthiness: "Returned receipts immediately with photos" or "Couldn't account for $40"
Red flags include vague negative reviews ("Unprofessional"), multiple complaints about the same issue, or reviews older than 6 months with none recent.
Request and Verify Direct References
Ask the errand runner for three to five direct references—ideally clients who've used them for similar work. Request a mix: someone who uses them weekly, someone for occasional tasks, and someone who's been with them longer than a year.
When you call or text references, ask these targeted questions:
- How often do you use this runner, and for what types of tasks?
- Have they ever missed a deadline or forgotten something important?
- Do they handle money responsibly (returning change, providing accurate receipts)?
- Have you ever granted them house keys or access to your home—how secure did you feel?
- Would you hire them again?
Pay attention to hesitation or generic answers. A genuine reference will give you concrete examples: "She runs my weekly grocery trips every Thursday, and in two years, she's only been late once due to traffic."
Check for Red Flags in Their Background
While references speak to work quality, consider requesting a background check for errand runners who'll access your home or handle sensitive information. Many legitimate errand runners on platforms like TaskRabbit come with built-in background screening. If hiring independently, ask directly whether they're open to a basic background verification—their willingness matters.
Also verify their insurance. Professional errand runners should carry liability coverage ($1M–$2M is standard) in case they damage your property or cause an accident while running errands. Ask for proof, not just a claim they're insured.
Watch for Pricing Inconsistencies
If an errand runner's rates seem suspiciously cheap ($12–$15/hour in most markets), their references may reveal why: rushed work, corner-cutting, or limited experience. Typical errand runner rates range from $25–$50/hour depending on location and complexity. Unusually low rates sometimes correlate with poor accountability.
Trust Your Gut on Communication
Before hiring, have a detailed conversation. Do they ask clarifying questions about your needs? Do they respond within 4 hours? Do they seem organized (asking whether you prefer text updates, how you want receipts handled, your preferences for store choices)?
An errand runner who vets you back—asking about your expectations, confirming details, setting clear boundaries—is usually more professional than one who immediately says yes to everything.
Frequently Asked Questions
Q: How should I handle an errand runner who doesn't return receipts or can't account for money? Stop using them immediately and document all transactions. This is the fastest way to lose money and trust. Choose someone whose references specifically mention transparency with receipts and change.
Q: What if an errand runner has no online presence or reviews? They may be new or work informally, which doesn't automatically disqualify them—but it means references become critical. Request at least five, and verify each one by phone.
Q: How do I know if someone's reviews are fake? Fake reviews often sound generic, lack specific details, or appear in clusters over a short period. Genuine reviews mention actual tasks (e.g., "picked up prescriptions and dry cleaning") and specific dates.
Use Mercoly to compare errand running services side-by-side, complete with verified reviews and ratings, so you can hire with confidence.