Hiring a packing service can turn a stressful move into something manageable—but only if you ask the right questions upfront. A vague conversation about "moving help" often leads to surprises on moving day: unexpected fees, untrained staff, or damage to your belongings. Get clarity before you commit.
What's Included in Their Packing Service?
Not all packing services are equal. Some crews only supply boxes and wrap furniture; others provide materials, pack everything, label boxes by room, and organize placement in your new home. Ask whether they're packing your entire home or just specific rooms. Many companies charge differently for fragile items, artwork, or electronics. Request a written scope of work so you know exactly what "full packing" means to them.
Do They Supply All Materials or Should You Buy Them?
Some packing services use their own supplies—boxes, tape, padding, newsprint, and bubble wrap—while others expect you to provide materials. If they source everything, ask what type of boxes (regular cardboard, wardrobe boxes, specialty boxes for dishes) and padding they use. Quality matters; flimsy boxes tear mid-move. Get a clear breakdown of what's included and what costs extra. Materials typically add $200–$600 to your bill depending on home size.
What's Your Timeline and Availability?
Packing a three-bedroom house usually takes 2–4 days with a team of 3–4 people. A one-bedroom might take 1–2 days. Confirm how many crew members will show up, what hours they work (many start at 8 or 9 AM), and whether they can complete the job in your preferred timeframe. If you're moving in two weeks, availability matters—many services book up quickly during peak season (May–September). Ask about evening or weekend availability if that's your only option.
What Are the Exact Costs?
Packing service costs typically range from $1,500–$5,000+ depending on home size and complexity. Hourly rates run $50–$150 per crew member. Some companies quote by the job; others by hourly labor. Request an itemized estimate that breaks down labor, materials, and any add-ons (unpacking, storage, furniture disassembly). Ask about deposit requirements—usually 25–50% upfront—and their cancellation policy. Hidden costs shouldn't exist if you have a written agreement.
Are Your Crew Members Trained and Insured?
This is non-negotiable. Ask whether packers receive formal training in handling fragile items, stacking boxes safely, and protecting furniture. Request proof of liability insurance that covers damage during packing or transport. Your homeowner's or renter's insurance typically doesn't cover professional moving damage. A reputable company should offer valuation coverage, which ranges from basic ($0.50 per pound) to full replacement cost. Confirm this in writing.
What's Your Track Record with Damage Claims?
Ask how many years they've been in business and whether they're bonded. Request references—at least three customers from recent moves—and check online reviews on Google, Yelp, and the Better Business Bureau. Look for patterns: are complaints about missing items, broken dishes, or poor communication consistent? Ask their process for damage claims. A good packer should respond to claims within 30 days and have a clear resolution path.
Will You Unpack and Assemble Furniture?
Some packing services only pack; others handle unpacking and placement in your new home. Unpacking service typically costs $500–$1,500 depending on volume. If furniture disassembly is included (beds, desks, tables), confirm whether reassembly at the destination is also covered. This matters—reassembling a bed frame takes time and tools most customers lack.
Do You Offer Storage Options?
If there's a gap between move-out and move-in dates, ask whether the company offers temporary storage. Some provide climate-controlled warehouse space; rates range from $100–$300 monthly. Confirm how long they'll store your boxes, whether items remain insured in storage, and pickup availability.
You can compare vetted packing and unpacking services side-by-side on Mercoly, which helps you review providers, pricing, and customer feedback all in one place.
Frequently Asked Questions
Q: Can a packing service pack items that are still in use (like my kitchen or bedroom)? Yes—most professional packers can work around you. They'll typically pack one room at a time, leaving essentials accessible until your final days before the move.
Q: Should I disclose valuable items or collections to the packing crew? Absolutely. Tell them upfront about jewelry, artwork, antiques, or high-value electronics so they apply extra care and appropriate packing materials; this protects both you and them.
Q: What happens if the packing crew damages something during the job? A licensed company with liability insurance will file a claim and either repair, replace, or reimburse you—the process should be outlined in your contract before work begins.
Start by contacting three local packing services, compare their written estimates, and verify insurance and references before booking.