Switching propane providers can save you hundreds annually, but most homeowners put it off because they're unsure what's involved. The reality is straightforward: it takes a few phone calls, minimal paperwork, and typically 1–2 weeks to make the jump. Here's exactly what you need to know before making a move.
Why Switch Propane Providers
Most people stay with their current provider out of inertia, not loyalty. Propane prices fluctuate with the market, and different companies charge different markups—typically 20–40% above the wholesale rate. Switching is completely normal; many customers change providers every 2–3 years to lock in better rates or find more reliable service.
Beyond price, you might switch for:
- Service reliability – faster emergency response, more frequent deliveries
- Equipment ownership – some providers charge rent on tanks; others include them free
- Customer support – better billing transparency or flexible payment plans
- Automatic delivery vs. on-call – whether you prefer the company to monitor your usage or you call when you need a fill
The Step-by-Step Switching Process
Step 1: Get Quotes from New Providers
Contact 3–5 propane companies in your area. You'll need to tell them:
- Your annual propane usage (check your bills)
- Tank size (usually 120 lbs for residential)
- Current usage pattern (heating, cooking, water heater, etc.)
Ask for their current price per gallon and any setup fees. Prices typically range from $2.50–$4.50 per gallon depending on location and market conditions; get quotes in writing so you can compare apples to apples.
Step 2: Check for Equipment Costs or Tank Ownership
Ask whether the new provider owns the tank or if you do. If they own it, you may pay a small monthly fee ($3–$10). If you own it, confirm they'll accept your existing tank. A new 120-lb tank costs $150–$300; if the new provider requires theirs, factor this into your decision.
Step 3: Review Contract Terms
Many propane companies use auto-delivery with price-lock programs, fixed-price contracts, or variable pricing. Read the fine print for:
- Early cancellation fees (often $100–$300)
- Minimum purchase requirements
- Price adjustment clauses
- Heating season vs. off-season rates
Timeline for Switching
The total process typically takes 1–3 weeks:
- Days 1–3: Get quotes and compare
- Days 4–7: Sign contract and schedule tank swap
- Days 8–14: Old provider removes their tank; new provider installs theirs or inspects yours
- Days 15–21: First delivery from new provider
Some companies expedite this if there's urgent need. If you're mid-winter and your tank is low, mention it—most providers prioritize prompt delivery.
What to Expect During the Tank Switch
When the new provider arrives, they'll:
- Inspect your tank for damage or leaks (this only takes 10–15 minutes)
- Disconnect old fittings and connect new ones
- Test for gas leaks with a soapy-water solution
- Run your appliances briefly to confirm everything works
You'll be without propane for 1–4 hours during the switch, so plan accordingly if it's winter. Schedule the swap on a mild day if possible, or coordinate with the provider so they come while it's warmer.
The old provider will retrieve their tank within a few days; they may charge an abandonment or return fee ($20–$75) if you terminate early.
Cost Considerations
Expect switching costs of $0–$150 depending on your situation:
- Tank inspection or connection fee: $0–$50
- Early termination with old provider: $100–$300 (only if you're in a contract)
- New provider setup fee: $0–$75
- Tank ownership transfer: Often free if you own the tank
The savings, however, typically offset these costs within 3–6 months if you've chosen a provider with better pricing.
Finding the Right Provider
Mercoly lets you compare and find trusted propane and fuel delivery providers in one place, making it easier to see rates, read customer reviews, and request quotes side-by-side.
Frequently Asked Questions
Q: Can I switch propane providers mid-winter? Yes, but schedule it during a warm day if possible. Notify both providers of your timeline so there's no service gap. Most providers treat winter switches as urgent.
Q: Do I need to be home when the tank is switched? Yes, someone needs to be present. The technician will need access to your tank and must test connections with your appliances running, so plan for 30 minutes to an hour.
Q: What happens if I owe my old provider money? You'll need to settle your account before switching. Some providers won't disconnect until the balance is paid, so clarify this upfront.
Start comparing propane providers in your area today to see how much you could save.