A solid packing service contract protects both you and the company handling your belongings—it clarifies costs, liability, and exactly what gets packed or unpacked. Without one, you risk disputes over damage, missing items, or surprise charges. Knowing what to demand in writing before anyone touches your boxes is the difference between a smooth move and a headache.
Scope of Work and Services
The contract must spell out exactly what the packing company will do. Are they packing everything in your home, or just specific rooms? Will they supply all boxes and materials, or are you providing some? Does "unpacking" mean they'll remove items from boxes and place them in rooms, or will they assemble furniture and arrange items in cabinets?
Be explicit about exclusions too. Most packing services won't handle hazardous materials (paint, chemicals, propane), valuable jewelry, important documents, or plants. Get these listed so there's no confusion on moving day.
Pricing and Payment Terms
Request an itemized quote that breaks down labor costs, material costs, and any service fees. Typical packing services charge between $1,500 and $5,000 for a full house, depending on home size and complexity, but this varies by region and company. Some charge hourly (usually $50–$150 per hour per mover), while others quote a flat rate for the entire job.
The contract should specify:
- Total cost and what's included
- Deposit required (typically 20–30% to secure the date)
- Payment method and timing (due before, during, or after service)
- Cancellation or rescheduling fees
- Cost overages (if the job takes longer than estimated)
Don't assume materials are free—ask if boxes, tape, bubble wrap, and packing paper are bundled in or billed separately.
Insurance and Liability
This is critical. Professional packing companies should carry general liability insurance. The contract must state their maximum liability per item and per shipment. Many limit coverage to $1–$2 per pound of damaged goods unless you purchase additional coverage.
Ask whether they cover damage caused by their negligence during packing. Some policies exclude certain items like electronics or antiques unless declared and covered separately. If you have high-value items, negotiate higher liability limits or request that items be insured under a separate moving insurance policy before signing.
Timeline and Scheduling
Include specific dates and times for when the service begins and the expected completion. A typical full-house packing takes 2–4 days depending on home size. Unpacking services often take 1–3 days. If the job extends beyond the agreed timeline, clarify who pays for extra labor and whether the company will credit you if they finish early.
State what happens if the company needs to reschedule. Do you get priority for a new date? Is there a fee? What's the notice period required from either side?
Damage and Dispute Resolution
Request a clause requiring a walk-through before and after packing. Document the condition of your home and items beforehand (photos help). The contract should outline how damage claims are filed and the timeframe for reporting (typically 30–60 days after service completion).
Specify whether disputes go to arbitration or small claims court, and in which jurisdiction. This saves money if something goes wrong.
Special Handling and Items
If you have fragile, valuable, or unusual items—art, antiques, musical instruments, wine collections—call these out separately. The contract should note special packing methods used and any additional costs. Don't assume the crew knows how to handle your grandmother's china cabinet or your guitar.
Cancellation Policy
Life happens. Get clear terms on what you'll owe if you cancel before the service date. Cancellations within 48 hours often forfeit the deposit; earlier cancellations may only lose a smaller fee. This protects both parties.
Finding Trustworthy Providers
When comparing packing services, read past reviews for specifics about damage, professionalism, and billing accuracy. Use Mercoly to find and compare trusted Packing & Unpacking Services providers in your area—you'll see reviews, pricing, and verified credentials all in one place.
Frequently Asked Questions
Q: What if the packing company damages something during the move? A: You must report the damage within 30–60 days (check your contract). Most companies will file a claim with their insurance, but reimbursement is limited by their stated liability cap unless you purchased additional coverage.
Q: Can I refuse packing of certain items? A: Yes—tell the company in writing before they start which items you'll pack yourself (usually documents, valuables, or anything fragile you want to handle). Most contracts allow this without penalty.
Q: Are there items a packing service won't touch? A: Standard exclusions include hazardous materials, plants, perishables, pets, and sometimes electronics or jewelry. Always confirm these exclusions in the contract before hiring.
Get a written contract from any packing service you hire—verbal agreements won't protect you if something goes wrong.